Frequently asked questions

1. What is MONETSYS?

MONETSYS stands for Motor Network System. It is a real-time vehicle monitoring, warranty, service record, and claim-management system developed to protect vehicle owners, sellers, importers, exporters, and service providers.

It helps maintain an authenticated vehicle history, fast-track warranty claims, monitor service records, and support better resale value.

2. How does MONETSYS help vehicle owners?

MONETSYS helps vehicle owners by keeping all important vehicle information in one verified system, including:

• Service history

• Warranty details

• Claim records

• Inspection reports

• Maintenance reminders

• Repair and replacement records

• Roadside assistance history

This gives the owner better control, better transparency, and stronger protection throughout vehicle ownership.

3. How does MONETSYS improve warranty claim handling?

MONETSYS allows warranty-related cases to be tracked properly from the beginning to the end. When a claim is raised, the system can record the customer complaint, vehicle details, inspection findings, photos, service provider reports, repair updates, approvals, and final completion status.

This helps reduce delays, avoid confusion, and fast-track valid warranty claims.

4. Why is an authenticated vehicle record important?

An authenticated vehicle record proves that the vehicle has been maintained properly through recognised service providers and approved procedures.

This is important because it helps:

• Protect warranty validity

• Reduce disputes during claims

• Build trust with future buyers

• Show proper maintenance history

• Improve resale confidence

When a vehicle has a clear record, it becomes easier to prove its condition and service background.

5. Can MONETSYS help improve the resale value of my vehicle?

Yes. A vehicle with a verified service history, warranty record, and claim history can attract better buyer confidence.

When reselling the vehicle, the owner can show a clear record of services, inspections, repairs, and warranty compliance. This helps the buyer trust the vehicle more and may help the seller achieve a better resale price.

In simple terms, MONETSYS helps you maintain your car properly today so you can move to a better next car tomorrow.

6. Can I add extra warranty cover when reselling my vehicle?

Yes, depending on the vehicle’s condition, mileage, inspection result, and service history, extra warranty cover may be available when reselling the vehicle.

This can give the next buyer more confidence and help the seller present the vehicle as a professionally maintained, warranty-backed vehicle

7. Can I add my other vehicle to MONETSYS for free and keep its records authenticated?

Yes. You may be able to add your other vehicle to MONETSYS for free to maintain its service records and keep its vehicle history authenticated.

This allows you to build a verified maintenance history for that vehicle as well. However, warranty activation, extended warranty, claim support, or additional coverage may depend on inspection, vehicle condition, mileage, service history, and applicable terms.

8. Why should I use MONETSYS?

MONETSYS gives you better control, protection, and transparency throughout your vehicle ownership.

Through the system, you can book your vehicle service, maintain proper service records, and receive uploaded copies of important documents such as:

• Service bills

• Scan reports

• Inspection sheets

• Pre-inspection reports

• Repair recommendations

• Service history records

Every time your vehicle is inspected or serviced at a recognised service station, the records can be updated in MONETSYS. This helps keep your vehicle history clear, authenticated, and easy to access.

MONETSYS can also notify you when your vehicle is due for additional maintenance or required services based on mileage or service intervals.

If you face any dispute regarding a service, MONETSYS will step in, review the issue, and request an explanation from the service provider. If you are eligible for a warranty claim or approved support, the MONETSYS team will follow up and make sure the matter is handled properly.

9. Who can use MONETSYS?

MONETSYS is designed for vehicle owners, car sellers, importers, exporters, service providers, warranty teams, roadside assistance teams, and fleet operators.

It connects the key parties involved in vehicle ownership, service, warranty, and after-sales support.

10. Is MONETSYS operated by Auto Support Services?

Yes. MONETSYS is connected with Auto Support Services (Pvt) Ltd, Sri Lanka’s complete automotive after-sales protection company.

Auto Support Services uses MONETSYS to support warranty management, service records, claim handling, roadside assistance, and customer after-sales care.